In this data protection declaration, you will find out which personal data FMTG – Falkensteiner Michaeler Tourism Group AG processes automatically, how and for what purpose, and what rights you, as the person concerned, have.
FMTG Services GmbH
Walcherstraße 1A/C2/Top 6.04
AT-1020 Wien
Tel.: +43 (5) 09911 11 999
Email: dataprotection@falkensteiner.com
Your personal data is collected when you provide the data on the offer for the granting of a loan regarding the subordinated loan granted to us and as part of the registration on the relevant Internet platform. Your personal data will be processed on the basis of your consent (which can be revoked at any time) and if it is required to fulfill a contract or to carry out pre-contractual measures or due to a legal obligation. Furthermore, if the data processing is necessary to protect your vital interests or those of another natural person, if it is necessary for the performance of a task that is in the public interest or in the exercise of official authority, or if it is to protect legitimate interests on our part or on the part of a third party, unless your interests or fundamental rights and freedoms, which require the protection of personal data, prevail.
The protection of your personal data is particularly important to us. Your personal data will therefore only be processed to the extent that this is permitted by the legal provisions and is necessary to fulfill the respective purpose.
The following personal data is collected and processed as part of our services:
2. To send information about our company’s services and products (especially information about future potential investments) and for customer service to contact you:
We use the following communication channels, if you have given us these: e-mail, post and SMS.
In order to inform you about offers and services and to contact you for customer surveys, we need your express consent, which you can give in a “double-opt-in” form. Without you providing us with the data mentioned in point 4 and giving your express consent, we cannot send you any information or contact you in this regard.
3. For the purpose of personalizing offers for potential future investments in order to better meet your needs (profiling):
Profiling is the process in which the responsible person (controller or processor) collects and processes personal data for the purpose of providing and improving offers and services so that they can be better tailored to the needs of the customer. However, no decisions which may result in legal consequences or damage of any kind for the customer are made in an automated manner.
We can process the following data in our system called Protel: name, gender, title, address, telephone number, e-mail address, date of birth, license plate number, passport number, issuing authority, date of issue, expiration date, company, profession, tax number, membership card, Photo, comments and relationship to other profiles.
We can assign the above data related to your investments to your profile. Personal data provided by you will be processed until you withdraw your consent. You can revoke your consent at any time free of charge and without giving reasons by e-mail to: dataprotection@falkensteiner.com or by telephone on +43 (5) 09911 11 999.
Your personal data will not be passed on to third parties, except
For the purpose of payment processing, your bank details will be passed on to electronic payment service providers.
If we engage a processor, we are still responsible for the protection of your personal data. All direct or indirect subsidiaries and affiliated companies of FMTG – Falkensteiner Michaeler Tourism AG which operate under the brand “Falkensteiner Hotels & Residences” are processors according to Art. 28 GDPR.
We therefore only commission external processors to perform activities that are necessary for the provision of our services, such as for sending newsletters. These processors have committed themselves to us to comply with the applicable data protection regulations. An order processing contract was concluded in accordance with Art. 28 GDPR.
Your personal data will be shared with the following external data processors:
We primarily use processors within the European Union. We only use processors outside the European Union if (i) the European Commission has issued an adequacy decision for the third country in question or (ii) we refer to the standard contractual clauses of the European Commission or (iii) if suitable guarantees, e.g. the EU/ US Privacy Shield, with the third country or (iv) we have agreed binding internal data protection regulations with the processor.
You can find more information about the processors commissioned by us at dataprotection@falkensteiner.com.
Our websites use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies” (text files that are stored on the user’s computer) which enable an analysis of the use of the website. The information generated by the cookie about the use of the website by users is usually transmitted to a Google server in the USA and stored there.
If IP anonymization is activated on our websites, the IP address of the user will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. IP anonymization is active on our websites. On behalf of the operator of our website, Google will use this information to evaluate the use of the website by users, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.
The abbreviated IP address transmitted by the user’s browser as part of Google Analytics is not merged with other Google data. Users can prevent the storage of cookies by using the opt-out function on the Falkensteiner website or alternatively by setting your browser software accordingly; however, FMTG Services GmbH would like to point out to users that in this case not all functions of our website can be used to their full extent. Users can also prevent the data generated by the cookie and related to their use of the website (including their IP address) being sent to Google and the processing of this data by Google by using the browser plug-in available under the following link download and install: http://tools.google.com/dlpage/gaoptout?hl=de.
You can find more information on data use by Google for advertising purposes, setting and objection options on the Google website: https://www.google.com/intl/de/policies/privacy/partners/ (“Data use by Google when using Websites or apps of our partners”), http://www.google.com/policies/technologies/ads (“Data use for advertising purposes”), http://www.google.de/settings/ads (“Manage information that Google uses to show you ads”) and http://www.google.com/ads/preferences/ (“Control which ads Google shows you”)”.
We process your personal data – if necessary – for the duration of the entire business relationship (from the initiation and processing to the termination of a contract and the processing of outstanding claims). Once the contract has been completed, your data will be stored until the end of the warranty, statute of limitations, compensation for damages and statutory retention periods applicable to us, and until the end of any legal disputes in which the data is required as evidence.
We store data that you have made available to us for marketing and information purposes, such as sending a newsletter, until you revoke your consent.
We use technical and organizational security measures to protect your personal data against accidental or intentional manipulation, loss or destruction and against access by unauthorized persons, in accordance with Article 32 of the General Data Protection Regulation. Our security measures are continuously improved in line with technical progress.
With regard to the processing of your data, you can assert the following rights under the General Data Protection Regulation and national data protection law:
a. right of providing information
You can request confirmation from us as to whether and to what extent we are processing your data. This confirmation contains information about the purposes for which your data is processed, the categories of personal data processed, the recipients or categories of recipients of personal data, the duration of data processing.
b. Right to Rectification
You can request at any time that incorrect or incomplete data concerning you be corrected and/or completed immediately.
c. Right to Erasure
You can request us to delete your personal data if we are processing it unlawfully, the processing interferes disproportionately with your legitimate protection interests, the personal data is no longer necessary for the purposes for which it was collected, or you have revoked your consent. Please note that there may be reasons that prevent immediate deletion, such as statutory retention requirements.
d. Right to restriction of processing
From the request for restriction, this data will only be processed with individual consent or to assert and enforce legal claims.
e. Right to data portability
You can request that we provide you with the data you have provided to us in a structured, commonly used and machine-readable format, provided that
f. Right to object
For reasons arising from your particular situation, you can object at any time to the processing of your personal data that is necessary to protect our legitimate interests or those of a third party. Your data will no longer be processed after the objection, unless there are compelling legitimate reasons for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
You can object to direct marketing at any time without giving reasons.
g. Right of appeal
If you believe that we are in breach of national or European data protection law when processing your data, you can contact us at any time. Of course, you also have the right to contact the responsible data protection authority and, from May 25, 2018, also the supervisory authority within the EU.
h. Asserting Your Rights
To assert one of the rights mentioned against us, please use the following contact options:
FMTG – Falkensteiner Michaeler Tourism Group AG
c/o Data Protection Officer
Walcherstraße 1A, Stiege C2, Top 6.04
AT-1020 Vienna
If we cannot determine your identity based on the data we have on file, it may be necessary for us to request additional information to determine your identity (e.g. photo ID). Such inquiries serve to protect your rights and your privacy.
Our website uses cookies. This is a small file that can be stored on the visitor’s device when you visit our website. We use cookies to make our website more user-friendly.
Most of the cookies on this website are so-called session cookies. They are automatically deleted when you leave our website. Persistent cookies, on the other hand, remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit.
When you visit our website, only those cookies are set that are absolutely necessary for the functionality of the website. Otherwise, we only process your personal data by setting cookies after you have given your express consent.
You can prevent the setting of cookies at any time by means of a corresponding setting in the browser used. Furthermore, cookies that have already been set can be deleted at any time via your browser. This is possible in all common browsers. However, we would like to draw your attention to the fact that if you have deactivated the setting of cookies in your Internet browser or deleted cookies that have already been set, not all functions of our website may be fully usable.